In the end, we told Sears that they needed to be here and done by 5:00 as we had another commitment. They said that would work out. Yet two days later when my wife called as the afternoon was growing late (somewhere around 3:15), they told her that the technician would be there at 3:43. While this level of precision seemed a little odd in light of the "we will be there on Tuesday", the story does not end there. Not 15 minutes later, the technician called saying he had one more stop and would get to our house around 5:30.
Interesting how one simple process can create some many levels of precision?
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